FAQ

In which part of Mexico is the resort located?

The resort is located through Mexico’s longest privately owned tunnel in the Pedregal neighborhood of Cabo San Lucas, providing a secluded escape within walking distance of the marina and downtown area. The cities of Cabo San Lucas and San Jose del Cabo are often referred to as Los Cabos, a popular destination appealing to leisure, luxury, and outdoor travelers alike. Los Cabos is located at the base of the Baja peninsula in the state of Baja California Sur on the far western coast of Mexico, boasting a cultural blend of the surrounding states. Click the map below to explore the resort’s location in relation to the US and Mexico.

 

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Is there valet parking? If so, how does the valet parking work?

Complimentary Valet Parking

What parking options are available at the hotel?

Complimentary Valet Parking

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Guests can leave their car in the garage after check out until they leave the resort.

Is there an airport nearby?

Waldorf Astoria Los Cabos Pedregal is located in Cabo San Lucas’ most coveted piece of land at the southernmost tip of Mexico in Baja California where the Pacific Ocean meets the Sea of Cortez. Under 30 minutes drive from Los Cabos International Airport

How do I get to hotel from the nearest airport?

We offer luxury Airport Transportation that can be arranged via Concierge. Taxis are available outside the airport or you can rent a car.

What will it cost to hire a cab or town car from the airport to the hotel?

It will cost $80-$100 usd.

How long does it take to get to the airport?

San Jose del Cabo International airport is 45 minutes away from the resort. We suggest to all of our guests to depart the resort 3 hours prior to their flight.
San Lucas International airport is 25 minutes away from the resort (domestic and private flights).

Is there a major train/bus station nearby?

La Paz bus station is 15 minutes from the Resort

What’s the best way to get around the city?

Walking, Taxi or Uber

How long would it take to get Downtown, to The Marina or to The Shopping Mall?

Downtown Cabo San Lucas is just 5 minutes away by foot. The Marina is just across the street and The Shopping Mall is approximately 10 minutes at an average pace.

Is there housekeeping service?

Yes, 2 times a day

What room options are available at the hotel?

Standard Rooms, Jr Suites, One bedroom suites, 2 bedroom Casitas and villas, 3 bedroom Casitas and villa, 4 bedroom lock off units, beachfront 1,2, and 3 bedrooms, 3 and 4 bedroom private homes

What type of in-room technology can I expect?

Wi-Fi

Can you tell me more about travel and transportation arrangements?

Major airlines with service at the San Jose Del Cabo Airport include: American Airlines, Alaska Airlines, Continental, America West, AeroMexico. The Resort at Pedregal is pleased to provide airport-resort-airport private transfers, for guests who book at least 48 hours prior to arrival, for both guests arriving at San Jose del Cabo or the private airport located in Cabo San Lucas. Our Personal Concierge Team can assist with arrangements.

What should I know about electricity in Cabo San Lucas?

Mexico uses 110V electricity, just like the United States and Canada.  If you are coming from Europe or Asia, you will need to obtain the proper adapters. What you may need is a three-prong to two-prong adapter.

Can I have ice sent to my room?

Yes, via Housekeeping.

I love some of the items in my room, can I purchase them and take home with me?

Yes, at Almarte Boutique

Are there smoking rooms? And can I smoke in public spaces?

Only on the beach, we are a non-smoking Resort.

Do you have room service?

Yes, 24 hour service

Do all of your rooms have private baths?

Yes

Are there minibars in the rooms?

Yes- no alcohlic offers

Which room amenities are available at the hotel?

Logoed Beach Bag, Slippers, Shoe shine, Shoe Mitt, Sewing kit, Shower Cap, Antibacterial gel, Pet amenities

What are the normal check-in and check-out times?

Checkin time 3pm / check out time 12pm

What happens if I damage the guest room?

Revise case by case

Can you check in early?

Upon availability

How late can we check in?

Any time before 11pm

What is required to check-in?

Valid goverment ID for every guest, and credit card (reservation holder)

Can I store my luggage before or after I check out?

Yes- Bellman closet

Will I be charged for an early departure?

By resort policies a penalty does apply for early departures priory to the original check out date

Can I have my clothes laundered and dry cleaned?

Yes- including express service

Do you have a shoe shine service?

Yes

How do I schedule a wake-up call?

By dialing 0 with our Call Center

If I am traveling on business, what types of services can you support me with?

Wi-fi and IT support

Is there Wi-Fi access?

Yes, Wi-Fi is complimentary at Waldorf Astoria Los Cabos Pedregal.

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Yes, we have a gym that is fully equipped

Is it safe to walk around Cabo San Lucas?

Cabo San Lucas and San Jose del Cabo are very safe places. You can walk around with no cause for concern. We always recommend guests use the same common sense they would in any town, but our neighborhoods are very warm, welcoming destinations!

Where can I securely store my valuables?

All units have their own safety box

Are there medical facilities onsite or nearby?

Yes, for your safety, we offer an on-site doctor and pharmaceutical delivery services (fees apply). There are several hospitals located in Cabo San Lucas.

Can I buy Cuban cigars? Can I take them back with me?

Yes, you can buy them, but you cannot take them back to the U.S. If you are returning to Canada, it is allowed, but be aware of counterfeits.

Can I send a package to the hotel?

Yes, customs apply and it might take longer than expected. Concierge can assist

Can I bring my pet to the hotel?

Yes, Pet amenities are available at the resort as well. Policy applies

Can a third party pay for my reservation?

You can book with a Travel Agents and OTAs

Does the hotel accept traveler’s checks as payment?

No

Does the hotel require any kind of deposit prior to checking-in?

All room reservation required a deposit to guarantee the reservation

What is the Nonrefundable reservations policy?

House Policy

Will my credit card be charged when I make my reservation?

Yes, the designated deposit

What is your cancellation policy?

Feb 01st to July 31st 21 day cancellation policy / August 01st to September 30th 14 day cancellation policy / October 01st to December 18th 21 day cancellation policy / December 19th to January 01st 90 day cancellation policy / January 02nd to January 31st 28 day cancellation policy

What type of credit cards are accepted at the hotel?

Visa, Mastercard, American Express

Is breakfast included?

Depending on your reservation details

Do kids stay free?

Yes, up to 11yrs

What should I know about currency?

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card. We apologize in advance for any inconvenience this may cause our guests.

For security purposes, third-party booking will only be processed via wire transfer and not via credit card. Guests must present their credit card with a valid photo ID upon check-in at the hotel.

Does your hotel offer currency exchange?

Yes- USD only

What is the weather like in Cabo San Lucas?

Cabo San Lucas is typically warm and sunny throughout the year, with an average temperature of 78°F (26°C). Occasional rains can be expected in the stormier months from August to October. Winters are generally cooler and nights can be chilly on the water. Late summer is hot, with daytime temperatures in the high 90’s F (32°C.) and warm nights.

Can I drink the water in Cabo San Lucas?

All major hotels and restaurants have purified water for your safety and convenience. Bottled water is available in tourist areas. We do not recommend drinking directly from the tap. Always drink bottled or purified water.

Are extra beds or rollaway beds available?

Yes, Rollaway beds with a fee

Is there a limit to how long I can stay?

No

What should I do and see during my stay?

Visit the magical town of todos Santos, tequila tasting, whale watching (seasonal), in property Yoga and fitness classes and many more activities

Which popular attractions are close to the hotel?

Swim with the dolphins, wave runners to see the arch, paddel boarding in medano beach, surfing classes

What are some of the property amenities at the hotel?

Welcome margarita, welcome tequila bottle, refreshment center, beach bag, daily afternoon and turndown amenities

Where is the nearest swimmable beach?

The nearest swimmer-friendly beach is called “Medano Beach,” located 5 minutes away from the resort by taxi.

Is the hotel beach swimmable?

Due to strong currents we advise against swimming here. We have a swimmable beach just a short trip away, where you can snorkel in the aquarium of the world!

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

4 Restaurants, 3 bars, coffee shop. Various food options from Mexican Cuisine, sea food, vegetarian

What are some popular restaurants close to the hotel?

Ediths, The Office, El Huerto, Tres Gallos, Nicksan

What are some popular venues close to the hotel?

Puerto Paraiso, Bagatelle, Sur Los Cabos, The Glass Factory, Mandala

Which languages are spoken by the staff at the hotel?

English / Spanish

Does the hotel have a concierge?

Yes, Personal Concierge

How do we contact the hotel for reservations?

International number 844-733-7342 / local number 624-163-4300

How do we contact the hotel for group sales?

Dawn Benedict
National Group Sales Manager—
Waldorf Astoria Los Cabos Pedregal

Dawn.Benedict@waldorfastoria.com

M +520 275 7186

What activities are there to do at the hotel?

kid club available daily for children ages 4-12 / for adults we offer tequila and wine tasting, cocktail and cooking classes , and more

Does the restaurant have a pool?

2 main pools next to 2 Restaurants

Don Manuel´s
Farallon