Health & Safety
HEALTH AND SAFETY PROTOCOLS
We welcome you to your home away from home on the cliffs and shore of Pedregal. In today’s environment, we are eager to continue to deliver exceptional service and Unforgettable Memories with personal luxury. With our enhanced cleanliness and disinfection protocols, guests will enjoy our exclusive location, sprawling outdoor common areas, open-air restaurants, and spacious luxury accommodations, each with its own outdoor private terrace and plunge pool.
Caring for the safety and wellbeing of our guests is a top priority, and we are committed to upholding the highest standards of cleanliness to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment.
Our efforts are aligned with Hilton CleanStay – a program that delivers an industry-leading standard of cleanliness and disinfection in Hilton properties across the world. Elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help Waldorf Astoria Los Cabos Pedregal guests enjoy an even cleaner and safer stay from check-in to check-out.
To learn more about the CleanStay program visit https://www.hilton.com/en/corporate/cleanstay
Specific to Waldorf Astoria Los Cabos Pedregal, throughout the resort, several standards are followed to provide a safe environment:
- Hand sanitizer stations are prominently placed throughout the resort’s public and employee areas and entrances.
- All team members always wear a facemask.
- Usage of facemask by guests is mandatory while in the public spaces of the resort and walking from different outlets.
- Face Masks are optional when lounging at pool, in pools, during spa treatments, and while eating or drinking.
- Social distancing guidance protocol observed throughout the resort.
- Cleaning and disinfection of all high touch areas and hard surfaces follow CleanStay sanitation guidelines.
It is strongly suggested that every guest contacts his or her personal concierge to use recommended transportation from the airport. Our vehicles and drivers follow CleanStay standards. Upon arrival, luggage is sprayed with Lysol. Every guest will have a temperature check prior to checking in. Additionally, anytime a guest leaves the resort through Dos Mares tunnel, they will be required to have a temperature check. After check-in, guests may be escorted to their rooms by a golf cart where social distancing protocols are observed for the safety of our guests and colleagues. Golf carts are properly sanitized following CleanStay guidelines.
The room will have extra disinfection of the most frequently touched guests’ room areas – light switches, door handles, TV remotes, thermostats, and more. In addition, housekeeping services will be based upon guest preference, recognizing that some guests may not want staff entering their room. Your Personal Concierge will arrange full housekeeping service and evening turndown service based on your desired time and specific needs.
We recognize wellbeing is an integral part of our guests’ enjoyment during their stay. We have enhanced our Spa maintenance to keep you safe while enjoying our Spa. Extra care is being taken to provide a relaxing experience while ensuring a healthy environment. Some of the protocols include spa therapists utilizing protective equipment and following hygiene standards during treatments. Two hours between treatments to allow each room to be sanitized and sealed. Bathrobes and sandals are to be delivered in individual sealed containers, digital menus will be available and prior reservations will be required to be made through the resort’s personal concierge team.
All of the restaurants at Waldorf Astoria Los Cabos Pedregal feature alfresco dining with cliffside El Farallon, an open-air signature restaurant, Don Manuel’s. In addition, tables will be set six feet apart, sanitized between each use, and digital QR menus are available. The resort will also offer an enhanced in-room dining experience for guests to enjoy dining on their private terraces with all Team Members utilizing protective equipment and following established hygiene practices. Our breakfast buffet will be discontinued and replaced with a plated covered option or a la carte menu. Tablecloths will not be set on the tables due to cleaning and disinfecting table protocols. Masks are to be worn in restaurants and can be removed when seated at your table.
The resort is committed to creating event experiences that are clean, flexible, safe, and socially responsible. Hilton EventReady with CleanStay provides curated solutions with creative food and beverage, thoughtful technology resources, elevated standards and practices with redesigned spaces for physical distancing, and reimagined ways to meet and gather to create a safe and comfortable environment for event planners and their attendees. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by the brand’s world-class hospitality with responsive service from dedicated Team Members.
Covid testing is currently available at the resort through our medical partners. Please contact your personal concierge to arrange for the appropriate test.
We recognize maintaining a regular fitness and exercise routine is often an integral part of our guests’ stay and our Fitness Center remains open during this time. We have enhanced Fitness Center maintenance to include:
- Hand sanitizing and disinfecting wipes placed throughout the fitness center
- All team members will be wearing masks while maintaining cleanliness standards.
- Team members will be present during hours of operation to ensure social distancing protocols are followed.
- Equipment will be cleaned and disinfected following CleanStay standards
- Usable machines are set with social distance standards in place
- Facemasks are required to be worn at all times by guests while in the Fitness Center
- Guests must register before accessing the Fitness Center
The safety and wellbeing of our guests is always our top priority. Tortugas kids club is operating with enhanced cleanliness standards. Contact your Personal Concierge for customized programming and reservations.
Traveler’s to the U.S. will continue to be required to show proof of COVID-19 vaccination and proof of a negative COVID-19 test taken within one day of departure before boarding a U.S.-bound airplane.
Unvaccinated U.S. citizens returning to the U.S. from international destinations will continue to be required to show proof of a negative COVID-19 test taken within one day of departure before boarding a U.S.-bound airplane.
Vaccinated U.S. citizens returning to the U.S. from international destinations will now be required to show proof of a negative COVID-19 test taken within one day of departure before boarding a U.S.-bound airplane.
An Antigen (rapid) test is required to board a plane to return to the US. We do facilitate test(s) at the resort. Currently, an Antigen (rapid) test is available which complies with the CDC requirement at a cost of $30 USD per test with results expected the same day. PCR tests are also available for $95 USD with results in 24 hours.
Testing is currently available at the resort based on the following schedule: Daily from 9:00am to 2:00pm in our Business Centre meeting room.
Email and then can be printed by the personal concierge.
The guest can use a credit card or receive a payout from the personal concierge to pay the medical staff correctly.
The current costs of the test include all taxes and fees.
CDC Guidelines continue to evolve, please learn more about International Travel CDC Guidelines here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel/index.html
Following the new requirement, travelers flying to the U.S. will be required to present:
Travelers to the U.S. will continue to be required to show proof of COVID-19 vaccination and proof of a negative COVID-19 test taken within one day of departure before boarding a U.S. bound airplane.
Unvaccinated U.S. citizens returning to the U.S. from international destinations will continue to be required to show proof of a negative COVID-19 test taken within one day of departure before boarding a U.S. bound airplane.
Vaccinated U.S. citizens returning to the U.S. from international destinations will now be required to show proof of a negative COVID-19 test taken within one day of departure before boarding a U.S. bound airplane.
Any guest over the age of 2 must have a negative test result document prior to travel.
Guests who test positive will be suggested to receive a second test after 24 hours. From that moment, the guest will be asked to self-quarantine. Depending on the results, another test can be completed on the 3rd day, should a negative test be received, the guest would follow CDC requirements for documentation and can travel. At the 5th day, another test will be completed, and should a negative test be received, the guest would follow CDC requirements for documentation and can travel. Medical recommendations are available at any time.
Should a guest continue to have positive results after the 5-day quarantine, CDC guidelines can be followed in order to return to the United States.
Guests who quarantine at the resort are offered accommodations in a designated area at a discounted nightly rate including tax and service.
Yes, the quarantine/self-isolation period needs to be restricted to the guest room; therefore, the guest will not be able allowed to walk on the beach, go to the restaurants, etc. All of our guest rooms do have full outdoor terraces and private plunge pools with ocean views. In-room dining will be provided to the guest based on their needs as well as changes of linens, towels, and guest supplies.