Health and Safety protocols

As we welcome guests back to their home away from home, we want to provide peace of mind while we continue to deliver the exceptional service and Unforgettable Experiences they have come to enjoy. In addition to our enhanced cleanliness and disinfection protocols,  guests will enjoy our private location, sprawling outdoor common areas, open-air restaurants, and spacious luxury accommodations, each with their own outdoor private terrace and plunge pool.

Guests will enter the resort through the resort's private tunnel and experience updates and amenities including:

  • Enhanced cleanliness and disinfection with Hilton CleanStay – a new program to deliver an industry-leading standard of cleanliness and disinfection in Hilton properties across the world. New elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help Waldorf Astoria Los Cabos Pedregal guests enjoy an even cleaner and safer stay from check-in to check-out. New standards for Hilton CleanStay include a Hilton CleanStay Room Seal to indicate that a room has not been accessed since being thoroughly cleaned and disinfected, “knock and go” dropped-off room service, and flexible housekeeping options.  if you would like to learn more about Hilton Clean Stay program please visit https://www.hilton.com/en/corporate/cleanstay

  • The Guest Room: Guests will find CleanStay room seals placed on the door upon being thoroughly cleaned. The room will have extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more.  In addition, housekeeping services will be based upon guest preference, recognizing that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door.

  • Waldorf Astoria Spa: Extra care is being taken to provide a relaxing experience while ensuring a healthy environment.  Some of the protocols include spa therapists utilizing protective equipment and following hygiene standards during treatments.  Two hours between treatments to allow each room to be sanitized and sealed.  Bathrobes and sandals are to be delivered in individual sealed containers, digital menus will be available and prior reservations will be required to be made through the resort’s personal concierge team.
  • Food and Beverage:  All of the restaurant at Waldorf Astoria Los Cabos Pedregal feature alfresco dining with cliffside El Farallon, and open-air signature restaurant, Don Manuel’s.  In addition, tables will be set six feet apart with digital menus available.  The resort will also offer an enhanced in room dining experience for guests to enjoy dining on their private terraces with all Team Members utilizing protective equipment and following established hygiene practices.
  • Weddings & Events: The resort is committed to creating event experiences that are clean, flexible, safe and socially responsible.  Launching this July, Hilton EventReady with CleanStay will provide curated solutions with creative food and beverage, thoughtful technology resources, elevated standards and practices with redesigned spaces for physical distancing, and reimagined ways to meet and gather to create a safe and comfortable environment for event planners and their attendees. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by the brand’s world-class hospitality with responsive service from dedicated Team Members.
  • Waldorf Astoria Los Cabos Pedregal offers guests flexibility when booking their reservations.  Should guests need to change or cancel their travel plans for reservations made prior to August 31, 2020, they may do so up to 24 hours before the scheduled arrival day.